Small Business Websites vs. Social Media, a comparison

Published on
March 26, 2023
a confused dog in glasses staring at an ipad
Adam Emmerich
Webflow Developer

In today's digital world, having a strong online presence is crucial for small businesses. Two popular options for creating an online presence are through small business websites and social media platforms. Each option has its own set of advantages and disadvantages, and in this blog post, we will compare and contrast the two.

Small Business Websites

Small business websites are the traditional way for businesses to create an online presence. A website provides a dedicated space for businesses to showcase their products and services, provide information about their brand and business, and engage with potential customers. Here are some advantages and disadvantages of small business websites:


  1. Control: Businesses have complete control over the content and design of their website. They can customize their website to reflect their brand and business, and make changes whenever they want. They also own their domain and are not limited by an overarching platforms algorithms or general acceptance.

  2. Credibility: A well-designed and professional-looking website can give a business credibility, making it more likely that potential customers will trust and do business with them.

  3. Search Engine Optimization (SEO): By optimizing their website with keywords and other SEO tactics, businesses can improve their search engine rankings and make it easier for potential customers to find them online. This can be an effective tool for generating traffic that is interested in what you sell or offer, making it better suited for producing traffic that is valuable to your business.

  4. Analytics: Small business websites can provide businesses with valuable data about their website visitors, including how they found the website, which pages they visited, and how long they stayed on the website.


  1. Cost: Building and maintaining a website is an investment, since it is owned by your business, you have to invest in the design, content and management of the website. This cost makes it more expensive than social platforms at the start.

  2. Time: Creating and maintaining a website takes time, and small business owners may not have the time or expertise to do it themselves.

  3. Limited reach: Websites need traffic driven to them in order to provide results for a business, this requires routine updates and maintenance.

Social Media

Social media platforms such as Facebook, Twitter,TikTok and Instagram have become popular tools for small businesses to create an online presence. Social media provides a more informal way for businesses to engage with potential customers, and can be used to build a following, promote products and services, and provide customer service. Here are some advantages and disadvantages of social media for small businesses:


  1. Low cost: Setting up a social media account is free, making it a cost-effective way for small businesses to create an online presence.

  2. Easy to use: Social media platforms are easy to use and require no technical expertise.

  3. Engagement: Social media allows businesses to engage with customers in real-time, providing a more personalized experience.


  1. Lack of control: Businesses have limited control over the design and functionality of their social media profiles, and are subject to the platform's terms and conditions.

  2. Limited credibility: Social media profiles may not provide the same level of credibility as a professional-looking website.

  3. Algorithms & Limited Reach: Social media algorithms can limit the reach of a business's posts, making it harder to reach potential customers.


In conclusion, both small business websites and social media platforms have their own advantages and disadvantages. Small business owners should consider their goals, budget, and resources when deciding which option to choose. While social media is a cost-effective way to build a following and engage with customers, a professional-looking website can provide credibility and control over content and design. Ultimately, a combination of both small business websites and social media can provide the best of both worlds for small businesses looking to create a strong online presence.

In a global market, you still can't beat local.

I'm sure you receive emails daily from people offering you "help" with your website 🤦. Some of them may actually be able to help, and others may become a big headache. We're here to listen to you, see what makes your business unique, and give you the best website we can. We want local businesses to succeed, we think we can help.